Refund and cancellation policy
Last updated
We would rather agree scope clearly up front than argue about refunds later. This page explains what happens if plans change. Your signed proposal can set different terms; if it does, the proposal wins.
1. Projects and pilots
- Before work starts: cancel in writing and any advance you paid is refunded in full.
- After work starts: you pay for work done up to the date of cancellation, as set out in the proposal. Any advance above that amount is refunded.
- Delivered and accepted work is not refundable, but we fix defects in what we agreed to deliver at no extra cost during the support period stated in the proposal.
2. Training and workshops
- Cancel 7 or more days before the start date: full refund.
- Cancel less than 7 days before: we offer a free move to another date, or a refund of 50% of the fee.
- If we cancel or cannot deliver a session, you get a full refund for that session or a new date of your choice.
3. How refunds are paid
Refunds go back to the original payment method within 7–10 working days of approval. Bank or payment-gateway charges, if any, may be deducted only where the proposal says so.
4. How to ask
Write to billing@bodhamlabs.com with your invoice number. We reply within one working day. See also our terms.